• identifying, assessing, selecting and
ordering relevant information sources and materials in both hard copy and
electronic formats;
• organising, classifying, maintaining and storing information, often
using computer applications for access and retrieval;
• searching for information, using both paper and electronic formats;
• answering information enquiries from service users and work colleagues;
• providing information support to colleagues within the service, and to
outside associates;
• marketing, advertising and publicising the service;
• planning and giving presentations and information unit tours;
• representing the service at internal and external events;
• collecting and analysing data for evaluation of the service;
• writing reports and publications;
• marketing in-house and other materials;
• planning, designing and supervising IT and website provision;
• liaising with other information providers;
• planning and controlling the information-provision budget;
• collecting, collating and presenting statistical data;
• supervising and providing training for information and support staff.
• identifying, selecting,
ordering and managing both hard copy and electronic resources for the
organisation's current and anticipated information needs;
• classifying and storing information, usually using special computer
applications, for easy access and retrieval;
• answering enquiries from an immediate client group, and others;
• carrying out 'current awareness services', which can consist of the
dissemination of information about additional resources available to
users, but which might also include a more comprehensive service on
relevant topics. This could necessitate reading journals and reports, and
then selecting, precising and analysing relevant items;
• analysing information with a view to repackaging it for easy use by the
user;
• conducting online and internet searching and information retrieval in
order both to answer queries and to provide a more proactive dissemination
service;
• developing internal information resources and networks (knowledge
management), increasingly via intranet sites;
• publicising and marketing the service, internally and externally;
• providing training and advice on the use of electronic information
services;
• writing reports, publications and website content;
• providing user education via leaflets, websites and tours of the
library/information room;
• supervising and training other information staff;
• giving presentations and individual consultations.
